Vixy Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account and authentication information: an anonymous account identifier by default and, if you choose Google Sign-In, your Google account email address and a unique account identifier. We do not receive your Google password or access other content in your Google account.
• Content you provide: messages sent to AI characters, conversation history, favorites, character and story preferences, and details saved by Vixy's memory feature. Please do not include sensitive personal information in conversations unless necessary for your use of the App.
• Usage and entitlement information: onboarding completion, characters viewed or favorited, chats started, AI reply usage, paywall views, purchase or subscription events, credit balances, and subscription tier. Product usage events do not include message text.
• Reports and support communications: report reasons, details you provide, and related communications.
• Device and diagnostic information: app version, device and operating-system information, crash data, error logs, and similar technical information.
• Purchase information: transaction identifiers, product purchased, subscription status, and entitlement information provided by Google Play, other applicable app stores, or RevenueCat. We do not receive or store full payment-card details.

2. How we collect information

We collect information directly from you, automatically when you use the App, and from service providers involved in authentication, app distribution, purchases, subscriptions, analytics, diagnostics, backend hosting, and AI response generation.

3. How we use information

We use information to:

• Create and maintain anonymous or linked accounts and restore data across sessions or devices where supported.
• Generate AI responses and operate conversations, chat history, favorites, preferences, and memory features.
• Enforce free-tier limits, maintain credit balances, and provide paid entitlements.
• Process reports, moderate content, enforce our Terms of Service, and prevent fraud, abuse, and security incidents.
• Provide support, troubleshoot errors, measure feature performance, and improve the App.
• Comply with legal obligations and protect the rights, safety, and integrity of users, Renvoy, and others.

We do not sell personal information, use message content for third-party advertising, or currently display advertising in Vixy.

4. How we disclose information

We disclose information only as needed for the following purposes:

• Backend infrastructure: Supabase processes account identifiers, authentication data, conversations, favorites, memories, preferences, reports, and usage data to host and operate Vixy's backend.
• AI processing: AI model and inference service providers process conversation context and messages as needed to generate responses and support safety measures.
• Sign-in: Google processes sign-in requests when you choose Google Sign-In.
• Purchases and subscriptions: Google Play, other applicable app stores, and RevenueCat process purchases, subscription status, and entitlements.
• Operations and security: technical service providers may process limited analytics, diagnostic, support, or security information on our behalf.
• Legal and safety reasons: we may disclose information when reasonably necessary to comply with law, enforce agreements, investigate fraud or abuse, or protect rights and safety.
• Business transfers: information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law and appropriate safeguards.

Service providers process information under their own terms and privacy policies and, where applicable, under agreements with us.

5. Data retention

We retain account information, conversations, favorites, memories, preferences, usage records, and entitlements while your account is active or as needed to provide the App. When you delete your account, associated data is deleted from active systems, except for limited information we must retain for legal compliance, fraud prevention, security, dispute resolution, or enforcement. Residual copies may remain temporarily in protected backups until overwritten through the normal backup cycle.

Content reports, moderation records, transaction records, and support communications may be retained longer when reasonably necessary for safety, accounting, legal, or compliance purposes. We delete or anonymize information when it is no longer needed for the purposes described here.

6. Your choices and rights

You can:

• View and delete remembered details in Vixy's chat memory viewer.
• Delete individual conversations from chat history or the in-chat menu.
• Manage optional Google account linking where that control is available.
• Request account and data deletion in the App from Profile → Delete account & data, or use https://renvoyapps.com/apps/vixy/delete-account if you cannot access the App.
• Manage or cancel a subscription through the app store account used for the purchase. Deleting Vixy or your Vixy account does not automatically cancel an app-store subscription.

Depending on where you live, you may also have rights to access, correct, delete, or obtain a copy of your personal information; object to or restrict certain processing; withdraw consent where processing is based on consent; and appeal or complain to a data-protection authority. Email renvoyapp@gmail.com to exercise applicable rights. We may need to verify your identity before completing a request.

7. International data transfers

Renvoy and its service providers may process information in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for these transfers.

8. Data security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, and disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Vixy is not directed to and must not be used by anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has used Vixy, email us so we can investigate and delete the associated account and information as appropriate.

10. Third-party services and links

Vixy may contain links to or integrations with third-party services. Their handling of your information is governed by their own terms and privacy policies. We encourage you to review those policies before using the relevant service.

11. Changes to this policy

We may update this Privacy Policy as Vixy's features or legal obligations change. We will post the revised policy and update the effective date. If changes are material, we may also provide notice in the App or through another appropriate channel.

12. Contact us

Vixy is operated by Renvoy. For privacy questions, requests, or concerns, contact renvoyapp@gmail.com.